During the designing process, it is important for the client to remain in contact with CRM Studio & Design to ensure:
results are reached as per the agreed upon graphic design brief;
all content related to website development is sent to CRM Studio & Design on time;
all information provided by the client is communicated to CRM Studio & Design with regards to website information, Facebook/Instagram/LinkedIn posts, employee detail such as contact numbers, email signatures, etc.
CRM Studio & Design is a Christian based company and has the right to refuse any project based on:
types of work required to include i.e., pornographic content, displays of violence, racial slurs, political agendas,
Copyright
All content such as images, videos, and other data provided by the client for the inclusion in the designs must have appropriate copyright and/or trademark permissions should the content belong to content providing organisations such as Shutterstock, unsplash, adobe, etc.
All artworks will be the ownership of CRM Studio & Design and is copyright up until payment has been made in full by the client, to which the ownership of the artwork will be transferred to the client.
All concept art will contain a CRM Studio & Design watermark and may not be removed by any means by the client e.g., through the use of watermark removing software, Photoshop, etc.
Should the client remove the watermark from the artwork by means of any watermark removal software, CRM Studio & Design has the full right to take legal action. No artwork may be used until final payment has been received.
Upon approval from the client, CRM Studio & Design may use the final artwork for promotional and portfolio use to which the client may sign an approval form. (See Confirmation for Use of Artwork (POPIA) for more information)
CRM Studio & Design will not, by any means, use the client’s artwork to benefit itself e.g., with financial gain.
All finalised artwork copyrighting and trademarking is the responsibility of the client at their own cost should the client have the need to copyright or trademark the logo, brand or content. For more information visit > CIPC
Cancellation & Financial Policy
50% deposit is to be paid by the client upfront before any work on any project commences. This fee is non-refundable at project end to which the remaining 50% is to be paid before any artwork or design is released to the client.
The client will have 2 days should he/she wish to withdraw from the design work, to which the full 50% will be reimbursed. Should CRM Studio & Design have put in hours of work within the second day, only 40% of the initial deposit will be refunded back to the client.
Should the client not accept the finalised project, 15% of the deposit fee will be refunded back to the client. 35% will be held for work already completed.
All work is to be completed by CRM Studio & Design within the agreed upon timeframe from the date the deposit has been received and cleared by a financial institution.
Concept + Final artwork
For specific designs, the client will receive a maximum of 3 concept art before the final design is displayed to the client.
Two (2) additional changes may be requested by the client for: logo designs, business card designs, invitation designs, letterhead designs, email signature designs, Facebook/Instagram/LinkedIn post designs. Any exceeded number of changes may be subject to additional charges.
Three (3) additional changes may be requested by the client for website designs (per page), pamphlet designs (per page), corporate profile designs (per page). Any exceeded number of changes may be subject to additional charges.